Return Policy

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Linelineboutique is committed to your satisfaction with our flower bed and balcony arrangement services. Because our services involve design consultation, site preparation, planting, and installation of live plants at your location, standard product return policies do not fully apply. This policy provides a comprehensive explanation of how we handle requests for modifications, cancellations, refunds, and post-completion concerns. We encourage you to read this policy carefully before engaging our services.

Nature of Our Services

Linelineboutique provides custom flower bed designs, balcony arrangements, and full garden design services. These are labor-intensive, location-specific services that involve live plants, soil, mulch, containers, and professional installation. Our services are performed at your property and are tailored to your specific site conditions, preferences, and requirements. Once work has begun or been completed, the materials and labor cannot be "returned" in the traditional sense, as plants have been installed, soil has been prepared, and professional services have been rendered. We encourage clients to review our design proposals carefully, ask questions during the consultation phase, and communicate any concerns before work commences. Clear communication at the outset helps ensure a successful outcome for both parties.

Cancellation Before Work Begins

If you need to cancel your flower bed or balcony arrangement project before any work has begun, please contact us as soon as possible. Cancellations made more than 48 hours before the scheduled start date will receive a full refund of any deposit paid, minus any non-refundable consultation fees if a paid consultation has already been conducted. Cancellations made within 48 hours of the scheduled start date may be subject to a cancellation fee of up to 25% of the agreed project cost to cover preparation, scheduling, and any materials that may have been ordered. Cancellations made within 24 hours of the scheduled start date may be subject to a cancellation fee of up to 50% of the agreed project cost. If materials have been specially ordered for your project and cannot be returned or repurposed, you may be responsible for the cost of those materials. We will communicate any applicable fees before processing a cancellation. To request a cancellation, contact us by phone or in writing with your name, project date, and confirmation number if applicable.

Modifications During the Project

We understand that preferences can change and that you may wish to adjust the design, plant selection, or scope of your flower bed or balcony arrangement while work is in progress. If you wish to make modifications, please contact us immediately so we can assess feasibility and impact on the project. We will do our best to accommodate reasonable changes. Modifications that require additional materials, labor, or design work may result in adjusted pricing, and we will provide you with an updated quote before proceeding. Significant changes requested after installation has begun may incur extra charges, as some work may need to be redone. Changes that affect the overall layout or require removal of installed plants may be subject to additional fees. We reserve the right to decline modifications that would compromise the integrity of the design or the health of the plants. All modification requests should be documented in writing or confirmed by email to avoid misunderstandings.

Post-Completion Concerns

If you are not satisfied with the completed flower bed or balcony arrangement, please contact Linelineboutique within 7 days of project completion. We will arrange a site visit or request photographs to assess your concerns. For issues related to plant quality, incorrect installation, failure to meet the agreed design specifications, or workmanship defects, we will work with you in good faith to rectify the situation. Remedies may include replacing plants at no additional cost, adjusting layouts, correcting installation errors, or providing a partial refund at our sole discretion, depending on the nature and severity of the issue. We do not offer refunds or remedies for issues arising from factors outside our control, including but not limited to extreme weather, frost, drought, flooding, pest damage or disease that occurs after installation, animal damage, vandalism, inadequate or excessive watering by the client, lack of maintenance, or failure to follow our care instructions. We also do not offer refunds for subjective preferences regarding plant placement or aesthetic choices that were approved during the design phase. Any dispute regarding post-completion concerns will be evaluated on a case-by-case basis.

Plant Warranty

We stand behind the quality of the plants we source and install. If a plant fails to establish or dies within 30 days of installation due to defective nursery stock or improper installation on our part, we will replace it at no additional cost, subject to plant availability. To make a warranty claim, you must contact us within the 30-day period and provide photographs of the affected plant(s). We may conduct a site visit to verify the cause of failure. This warranty does not cover damage or failure resulting from neglect, overwatering, under-watering, inadequate drainage, pest infestation, disease, severe weather events, animal damage, or any cause attributable to the client or circumstances beyond our control. Replacement plants must be installed in the same or substantially similar growing conditions. We reserve the right to substitute with a comparable plant variety if the original is unavailable. The warranty applies only to plants installed by Linelineboutique and does not extend to plants supplied by the client or installed by others.

Deposits and Payments

For larger projects, we may require a deposit before scheduling. The deposit amount and payment schedule will be specified in your project agreement. Deposits are generally non-refundable once materials have been ordered specifically for your project or labor has been scheduled within 72 hours of the project date. In the event of cancellation, the non-refundable portion will be applied to cover our costs. Final payment is due upon project completion unless otherwise agreed in writing. We accept payment by the methods disclosed at the time of booking, which may include cash, check, or electronic payment. Late payments may be subject to interest charges as specified in your agreement. Any refunds will be processed within 14 business days of approval, using the original method of payment when possible.

Consultation Fees

Some of our services may include a paid design consultation. Consultation fees are generally non-refundable once the consultation has been conducted, as they compensate us for our time, expertise, and the creation of a custom design or proposal. If you cancel a project after a paid consultation, the consultation fee will not be refunded. If you proceed with the project, the consultation fee may be credited toward the total project cost as specified in your agreement.

How to Request a Refund or Modification

To request a cancellation, modification, or refund, please contact Linelineboutique by phone at +16466499298 or in writing at 242 W 30th St, New York, NY 10001, United States. You may also use the contact form on linelineboutique.ddd. Include your full name, project date, project address, and a clear description of your request. For modification requests, specify the changes you would like. For refund or warranty claims, provide relevant details and, when applicable, photographs. We will acknowledge your request within 2 business days and respond substantively within 5 business days. We will work with you to resolve the matter in accordance with this policy and in good faith.

Dispute Resolution

We aim to resolve all concerns amicably and promptly. If we cannot reach a satisfactory resolution through direct communication, you may have additional rights under consumer protection laws in your jurisdiction, including laws governing retail and service transactions in the State of New York. Any disputes arising from this Return Policy or your engagement of our services shall be governed by the laws of the State of New York. You may also consider mediation or other alternative dispute resolution methods before pursuing formal legal action. We are committed to treating all clients fairly and professionally.

Policy Updates

Linelineboutique reserves the right to update this Return Policy at any time to reflect changes in our practices, legal requirements, or business operations. Changes will be effective upon posting to linelineboutique.ddd. The policy in effect at the time of your project booking will apply to your project, unless a subsequent update is expressly agreed to in writing. We encourage you to review this policy periodically and before engaging our services. Material changes may be communicated through a notice on our website.

Contact Us

For questions about this Return Policy, to discuss a specific situation, or to initiate a cancellation, modification, or refund request, please contact Linelineboutique at 242 W 30th St, New York, NY 10001, United States, or by phone at +16466499298.